Last updated: 7/5/2025

1. Order Cancellation

Before Shipment:

• Orders can be cancelled within 24 hours of placement
• Full refund will be processed within 5-7 business days
• Cancellation requests must be made through our Contact Us page or customer support

After Shipment:

• Orders cannot be cancelled once shipped
• You may return the item as per our return policy

2. Refund Policy

Eligible for Refund:

• Damaged or defective items
• Wrong item delivered
• Order cancelled within 24 hours
• Items not as described

Non-Refundable Items:

• Customized or personalized products
• Items used or damaged by customer
• Items without original packaging
• Perishable goods

3. Return Process

To initiate a return:

1. Contact our customer support within 7 days of delivery
2. Provide order number and reason for return
3. Pack the item in original packaging
4. Ship the item to our return address (provided by support)

4. Refund Timeline

• Processing: 2-3 business days after receiving returned item
• Credit Card: 5-7 business days
• Debit Card: 7-10 business days
• Net Banking: 7-10 business days
• UPI/Wallet: 1-3 business days

5. Refund Method

Refunds will be processed through the same payment method used for the original purchase. In case of payment gateway issues, refunds may be processed via bank transfer.

6. Exchange Policy

We offer exchanges for:

• Size or color variations (subject to availability)
• Defective items
• Wrong items delivered

7. Return Shipping

• Return shipping costs are borne by the customer unless the item is defective or wrong
• We recommend using trackable shipping methods
• Items must be returned within 7 days of delivery

8. Partial Refunds

Partial refunds may be granted for:

• Items with minor defects that don't affect functionality
• Items returned after the return period
• Items not in original condition

9. Contact for Cancellations and Refunds

For any cancellation or refund queries, please contact us through our Contact Us page or reach out to our customer support team.

Last updated: 7/5/2025

1. Information We Collect

We collect information you provide directly to us, such as when you create an account, make a purchase, or contact us. This may include:

• Personal information (name, email address, phone number)
• Payment information (processed securely through Razorpay)
• Shipping and billing addresses
• Communication preferences

2. How We Use Your Information

We use the information we collect to:

• Process and fulfill your orders
• Communicate with you about your orders and our services
• Provide customer support
• Send you promotional communications (with your consent)
• Improve our website and services

3. Information Sharing

We do not sell, trade, or otherwise transfer your personal information to third parties except as described in this policy. We may share your information with:

• Payment processors (Razorpay) to process transactions
• Shipping partners to deliver your orders
• Service providers who assist in our operations

4. Data Security

We implement appropriate security measures to protect your personal information. All payment transactions are processed through secure, encrypted connections via Razorpay.

5. Cookies

We use cookies to enhance your browsing experience, analyze site traffic, and personalize content. You can control cookie settings through your browser preferences.

6. Your Rights

You have the right to:

• Access your personal information
• Update or correct your information
• Delete your account and personal information
• Opt-out of marketing communications

7. Contact Us

If you have any questions about this Privacy Policy, please contact us through our Contact Us page or email us directly.

Last updated: 7/5/2025

1. Shipping Information

We are committed to delivering your orders in a timely and secure manner. This policy outlines our shipping procedures and delivery timelines.

2. Processing Time

• Standard Items: 1-2 business days
• Customized Items: 3-5 business days
• Pre-order Items: As mentioned in product description

Note: Processing time excludes weekends and public holidays.

3. Shipping Methods and Delivery Time

*Same day delivery available only in select cities

4. Shipping Locations

We currently ship to:

• All major cities in India
• Pin codes serviceable by our logistics partners
• Remote areas (may have extended delivery times)

International shipping is currently not available.

5. Order Tracking

Once your order is shipped, you will receive:

• Shipping confirmation email with tracking number
• SMS updates on delivery status
• Real-time tracking through our website

6. Delivery Process

• Our delivery partner will attempt delivery during business hours
• Someone must be available to receive the package
• Valid ID proof may be required for high-value items
• If delivery attempt fails, we'll try again the next business day

7. Failed Delivery Attempts

If delivery fails:

• Attempt 1: We'll try the next business day
• Attempt 2: Package held at local facility for pickup
• Attempt 3: Package returned to warehouse after 7 days

8. Damaged or Lost Packages

In case of damaged or lost packages:

• Report within 24 hours of delivery
• Provide photos of damaged packaging/items
• We'll investigate and provide replacement or refund
• Lost packages are covered by our shipping insurance

9. Special Delivery Instructions

You can provide special instructions during checkout:

• Preferred delivery time slots
• Alternative contact numbers
• Specific delivery location within premises
• Leave with neighbor/security (at your risk)

10. Holiday and Weather Delays

Deliveries may be delayed during:

• National holidays and festivals
• Severe weather conditions
• Natural disasters or emergencies
• Strikes or transportation disruptions

11. Contact for Shipping Issues

For any shipping or delivery related queries, please contact us through our Contact Us page or customer support team with your order number.

Last updated: 7/5/2025

1. Acceptance of Terms

By accessing and using this website, you accept and agree to be bound by the terms and provision of this agreement.

2. Use License

Permission is granted to temporarily download one copy of the materials on Ashura Majestic's website for personal, non-commercial transitory viewing only.

• This is the grant of a license, not a transfer of title
• Under this license you may not modify or copy the materials
• Use the materials for any commercial purpose or for any public display
• Remove any copyright or other proprietary notations from the materials

3. Products and Services

All products and services are subject to availability. We reserve the right to:

• Modify or discontinue products without notice
• Limit quantities of products available for purchase
• Refuse service to anyone for any reason

4. Pricing and Payment

All prices are subject to change without notice. Payment processing is handled securely through Razorpay. By making a purchase, you agree to provide accurate payment information.

5. User Accounts

When you create an account, you are responsible for:

• Maintaining the security of your account
• All activities that occur under your account
• Providing accurate and complete information

6. Prohibited Uses

You may not use our website:

• For any unlawful purpose or to solicit others to unlawful acts
• To violate any international, federal, provincial or state regulations, rules, laws, or local ordinances
• To infringe upon or violate our intellectual property rights or the intellectual property rights of others
• To harass, abuse, insult, harm, defame, slander, disparage, intimidate, or discriminate

7. Disclaimer

The materials on Ashura Majestic's website are provided on an 'as is' basis. Ashura Majestic makes no warranties, expressed or implied, and hereby disclaims and negates all other warranties including without limitation, implied warranties or conditions of merchantability, fitness for a particular purpose, or non-infringement of intellectual property or other violation of rights.

8. Limitations

In no event shall Ashura Majestic or its suppliers be liable for any damages (including, without limitation, damages for loss of data or profit, or due to business interruption) arising out of the use or inability to use the materials on Ashura Majestic's website.

9. Contact Information

If you have any questions about these Terms and Conditions, please contact us through our Contact Us page.